Refunds may not be available in all cases. Please refer to the refundable and non-refundable transaction types below.
[Refundable]
You may request a refund in the following cases:
1. Your offer was rejected or expired
2. Your offer has not yet been accepted
3. A higher bid has been placed by another user
[Non-refundable]
Refunds are not available in the following cases:
1. You are the highest bidder
2. You have already claimed the NFT
[How to Refund]
1. Access to WEMIX PLAY website and connect your wallet via the WEMIX PLAY App*
2. Go to [My Wallet] > [NFTs] > [Bid History] tab.
3. Confirm the refund details and pay the gas fees to process the refund.
[Precautions]
* Some transactions may not be eligible for refunds.
* Once processed, refunds cannot be reversed. Review carefully before proceeding.
* The highest bidder cannot retract their bid for a refund.
* Gas fees apply when refunding(retracting). Ensure you have enough WEMIX to cover gas fees.